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At Cleansingiskelet, we are committed to delivering high-quality branding strategy services that meet your expectations. This Return Policy outlines the terms and conditions regarding refunds, cancellations, and satisfaction guarantees for our services.
Due to the custom and creative nature of our branding services, our return policy differs from traditional product return policies. We encourage you to read this policy carefully and contact us if you have any questions before engaging our services.
Our branding strategy services, including brand naming, brand design, and strategic consulting, are professional services that involve significant time, expertise, and creative effort. These services are customized to each client's specific needs and cannot be returned in the traditional sense once work has commenced.
All services are provided in accordance with written agreements that outline the scope of work, deliverables, timelines, and payment terms. The specific terms of each engagement may vary based on project requirements and client needs.
Project Initiation Phase: If you wish to cancel a project before work has commenced, you may do so by providing written notice. If a deposit or advance payment has been made, we will refund the full amount minus any administrative fees (typically not exceeding 10% of the deposit) within 14 business days.
During Active Project Phase: If you wish to cancel a project after work has commenced, you will be responsible for payment of all work completed up to the date of cancellation. This includes research, strategy development, creative concepts, and any other deliverables produced. We will provide an itemized statement of work completed and fees due.
Cancellation Notice: All cancellation requests must be submitted in writing via email to contactuse@cleansingiskelet.world. Verbal cancellation requests will not be accepted. The cancellation will be effective upon our written acknowledgment of your request.
Client Obligations: Upon cancellation, clients must pay all outstanding invoices for work completed within 14 days of receiving the final statement. Failure to pay may result in legal action to recover the amounts owed.
Deposit Refunds: Deposits paid before project commencement are refundable as outlined in the Cancellation Policy above. Once work has commenced, deposits are non-refundable as they represent compensation for work performed.
Service Dissatisfaction: We strive to ensure client satisfaction with our services. If you are not satisfied with the deliverables, we encourage you to communicate your concerns during the project. We offer revision rounds as specified in the service agreement to address feedback and refine the work.
Refund Requests: Refund requests must be submitted in writing within 14 days of receiving the final deliverables. The request must include specific reasons for dissatisfaction and evidence that the deliverables do not meet the agreed-upon specifications outlined in the service agreement.
Refund Evaluation: We will review all refund requests on a case-by-case basis. Refunds may be granted in full or in part if we determine that the deliverables materially failed to meet the agreed-upon specifications through no fault of the client. Refunds will not be granted for subjective dissatisfaction or changes in client preferences after project completion.
Refund Processing: If a refund is approved, it will be processed within 14 business days using the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
We understand that creative work often requires refinement to achieve the desired outcome. Our service agreements include a specified number of revision rounds to ensure client satisfaction.
Included Revisions: The number of revision rounds included in your package will be specified in the service agreement. Revisions must be requested within the timeframe specified in the agreement and must relate to the original project scope.
Revision Requests: All revision requests must be submitted in writing with clear, specific feedback. Vague or contradictory feedback may delay the revision process. We will make reasonable efforts to incorporate your feedback while maintaining the integrity of the creative work.
Additional Revisions: If you require revisions beyond the number included in your package, additional fees will apply. We will provide a quote for additional revision work before proceeding.
Scope Changes: Requests that significantly change the project scope or direction may be considered new work and will be subject to additional fees. We will discuss any scope changes with you before proceeding.
We are committed to delivering work that meets professional standards and aligns with the agreed-upon project objectives. Our satisfaction guarantee includes:
Professional Standards: All work will be performed in accordance with industry best practices and professional standards for branding strategy services.
Agreed Specifications: Deliverables will meet the specifications outlined in the service agreement, including format, quantity, and quality standards.
Timely Delivery: We will make reasonable efforts to deliver work within the agreed-upon timeframe. Delays caused by client feedback, approval processes, or other client-related factors are not covered by this guarantee.
Communication: We will maintain open communication throughout the project and provide regular updates on progress. We encourage clients to provide feedback at key milestones to ensure alignment.
The following items and services are non-refundable under all circumstances:
Completed Work: Any work that has been completed and delivered according to the agreed-upon specifications is non-refundable, even if the client chooses not to use it.
Third-Party Costs: Expenses incurred for third-party services such as trademark searches, domain registration, stock photography, or other external resources are non-refundable.
Rush Fees: Additional fees charged for expedited or rush services are non-refundable once the expedited timeline has been initiated.
Consultation Fees: Fees for initial consultations, discovery sessions, or strategy workshops are non-refundable once the session has been conducted.
Ownership of Work: Intellectual property rights to deliverables are typically transferred to the client upon full payment, as specified in the service agreement. If a refund is issued, intellectual property rights remain with Cleansingiskelet, and the client must cease all use of the deliverables.
Return of Materials: If a refund is issued or a project is cancelled, clients must return or destroy all deliverables, work-in-progress materials, and confidential information provided by Cleansingiskelet. Continued use of materials after a refund or cancellation may result in legal action.
Portfolio Use: Cleansingiskelet reserves the right to use completed work in our portfolio and marketing materials unless otherwise agreed in writing. If a refund is issued, we may still use the work for portfolio purposes unless the client requests otherwise.
We believe that most disputes can be resolved through open communication and good faith negotiations. If you have concerns about our services or wish to request a refund, we encourage you to contact us first to discuss the matter.
Informal Resolution: Before initiating any formal dispute resolution process, the parties agree to attempt to resolve the matter through direct communication. We will work with you to understand your concerns and explore potential solutions.
Mediation: If the matter cannot be resolved through informal discussions, the parties may agree to mediation by a neutral third party. The costs of mediation will be shared equally between the parties.
Legal Action: If mediation is unsuccessful or not pursued, either party may initiate legal proceedings in accordance with the governing law specified in our Terms of Use.
Cleansingiskelet shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
In the event of force majeure, we will notify you as soon as reasonably possible and will make reasonable efforts to minimize the impact on your project. If the delay extends beyond 30 days, either party may terminate the agreement, and fees will be prorated based on work completed.
To ensure successful project completion and eligibility for refunds or revisions, clients must:
Provide Timely Feedback: Respond to requests for information, feedback, and approvals within the timeframes specified in the service agreement.
Provide Accurate Information: Supply accurate and complete information about business objectives, target audience, brand preferences, and other relevant details.
Maintain Communication: Maintain regular communication with our team and notify us promptly of any concerns or changes in requirements.
Honor Payment Terms: Make payments according to the agreed-upon schedule. Failure to make timely payments may result in project suspension or termination.
Failure to meet these responsibilities may affect eligibility for refunds and may result in project delays or additional fees.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued engagement of our services after any changes constitutes acceptance of the modified policy.
For projects already in progress, the Return Policy in effect at the time of project commencement will apply unless otherwise agreed in writing.
This Return Policy is subject to the Australian Consumer Law (ACL), which provides certain guarantees and protections for consumers. Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the ACL or other applicable consumer protection laws.
If our services fail to meet a consumer guarantee under the ACL, you may be entitled to a remedy such as a refund, replacement, or compensation. The specific remedy will depend on the nature of the failure and the circumstances.
If you have questions about this Return Policy or wish to request a cancellation or refund, please contact us:
Cleansingiskelet
Suite 17/19-21 Central Rd, Miranda NSW 2230, Australia
Phone: (02) 9544 3200
Email: contactuse@cleansingiskelet.world
We are committed to addressing your concerns and working with you to find a satisfactory resolution.
By engaging our services, you acknowledge that you have read, understood, and agree to this Return Policy. If you have any questions or concerns, please contact us before proceeding with your project.